Residential Water Service

1. To order a new or to transfer existing residential water, sewer, trash, and household hazardous waste services in Cedar Hill please complete the below application. 

In the application, you are required to upload the required documents below in section 2. The deposit charge for a new residential account is $90 due once the account is setup. After the application is submitted, both Utility Services and the new customer will automatically receive a confirmation email. 

Residential Service Application (English)

Residential Service Application (Spanish)

2. Upload the appropriate supporting documents in the service application: 

a. If you own the property where the service is being started, we will need a copy of proof of ownership such as the deed of trust along with a valid identification.

b. If you are renting the property where the service is being started, we will need a copy of the signed lease agreement, valid identification, and Single Family Rental Registration Form in order to process your application. For more information on Single Family Rental Registration.

c. If you are setting up service in person, you may pay your $90 deposit via check, cash, or credit using the payment kiosk. If you are setting up service online, you will receive a Welcome email including your new account number and a link to pay the deposit online through our WaterSmart Customer Portal

Services will not be setup until all required documentation and deposit is collected.

Acceptable forms of identification include a valid US driver's license, US passport, or Military ID. 

For questions, please email or call 469-272-2931, option 4.

3. Need to make changes to an existing account? Please complete the Update Existing Account Information Form. After the form is submitted, Utility Services will receive notification.