Utility Services 

General Information

The City of Cedar Hill provides water, sewer, trash, and household hazardous waste services to residents. Trash, recycling, and household hazardous waste services are outsourced and provided by Waste Management. Electricity services and gas services are not available through the City. 

Customers with questions about water or sewer utility services provided by the City should call 469-272-2931. (Press 4 to be connected to a representative)

Customers with questions about trash, recycling, or bulk/brush services should contact Waste Management Customer Call Center at 972-315-5400 or visit cedarhilltx.com/trash.

Holiday & Inclement Weather Make-up Days

Waste Management observes three holidays: Thanksgiving Day, Christmas Day, and New Year’s Day. When trash pickup is missed due to a holiday or inclement weather, service schedules for that week may be affected. For updated information, please make sure to sign up for service alerts at cedarhilltx.com/trash.  

For 2022, the only holiday that will impact service is Thanksgiving. Those normally serviced on Thursday, November 24, will be collected on Friday, November 25 and those normally collected on Friday, November 25 will be collected on Saturday, November 26.

Who's responsible for what?

City and Private PropertyLearn more on how to locate your personal cutoff valve

Learn how meters work

The City owns and is responsible for operation and maintenance of the City system including and up to the water meter. 

Residents are responsible for operation and maintenance of the residential system beginning at the water meter/service line connection.

Emergency Service Calls

Residents and business owners are expected to know how to turn water on and off at their premises using their personal cut-off (see link below to City and Private responsibilities). However, City staff is available on an on-call basis, if resources permit, to assists with emergency cutoffs between the hours of 5pm and 9pm (non-holiday) Monday through Friday and from 9am to noon on Saturday. Staff is limited and multiple emergencies can occur simultaneously so response timelines will depend on availability of staff and task load. For emergency disconnects during these extended hours, call 972-780-6643. 

Customers are reminded that the meter, associated meter equipment and the meter box are City Property. Penalties may be a applied to accounts when this equipment is manipulated without authorization by customers. Learn more about City and Private responsibilities (PDF).

Hazardous Waste: At-Your-Door Service 

Avoid the lines! Beginning January 1, 2022, residents can schedule a home pickup for household hazardous waste and electronic waste through Waste Management's At-Your-Door Special Collection. To schedule a home collection, visit WMAtYourDoor.com or call 800-449-7587. Visit cedarhilltx.com/hhw for more information. This premier service is available and applied to all residential utility accounts at the rate of $1.40 per month.