Community Survey

Survey says: We really like it here!

In January 2020, the City commissioned ETC Institute to conduct a community survey, a follow-up to the 2018 survey, to measure citizen satisfaction with City services and gather feedback about community priorities. The survey results were presented to the City Council at their May 26, 2020 meeting. The complete results of the surveys are available at the links below.

Finding Summary

The major findings are: 

  1. Residents have a positive perception of the city - 85% of residents expressed satisfaction with Cedar Hill as a place to live.
  2. Satisfaction levels in Cedar Hill are higher than national and state averages in most categories. Satisfaction with customer service was rated 33% above the U.S. average and 35% above the Texas average.
  3. 89% of residents expressed satisfaction with Cedar Hill police, fire and emergency medical services.
  4. Top community priorities are traffic flow and congestion management, maintenance of streets, buildings and facilities, and enforcing codes and ordinances.


The survey results include comparisons of responses from cities across Texas and the United States. The survey was administered by a combination of mail, telephone and Internet to a random sample of residents. A total of 515 residents representative of our community completed the survey, which reflects a plus or minus 4.3% margin of error at the 95% level of confidence, making it statistically valid.

The 2016 survey set the baseline for this and future surveys that will help the City Council and City management determine priorities for the community.

Full Findings

Use the Community Survey links to the full survey findings document and an appendix of Global Information System (GIS) maps showing perceptions by census tracts.

Community Survey Results